Terms

Terms and Conditions

Welcome to Divy (D Corp & Pandari Construction and Interiors LLP). By accessing or using our website and services, you agree to comply with the following Terms & Conditions. Please read them carefully before engaging with our services.

General

  • Divy (“we,” “our,” or “us”) provides home, office, and commercial renovation and makeover services.
  • By booking our services, you agree to these Terms & Conditions along with our Privacy Policy.

Service Scope

  • All services will be carried out as per the agreed quotation, drawings, and specifications.
  • Any additional work requested after confirmation will be treated as a variation and may attract extra charges.
  • Site conditions must be made accessible and safe for our team to perform the work.

Communication

  • By contacting us via WhatsApp Business, you consent to receive service updates, quotations, and limited promotional messages from Divy.
  • All project-related instructions/approvals given via WhatsApp are considered valid and binding.
  • For official documentation (contracts, invoices, legal matters), email or signed copies will take precedence.

Quotations & Pricing

  • Quotations are valid for 7 days from the date of issue.
  • Prices are estimated based on site measurements, material specifications, and labour costs.
  • Final billing may vary due to unforeseen site conditions, design changes, or material upgrades requested by the client.

Materials & Labour

  • A booking/advance payment is required to confirm services.
  • Staged payments may be required depending on project size (e.g., 40% advance, 55% during work, 5% on completion).
  • Payments must be made via approved methods (bank transfer, UPI, cheque).
  • Delayed payments may attract penalties or work stoppage.

Warranty & Liability

  • Workmanship warranty will be provided for up to 12 months, depending on the type of service.
  • No warranty is applicable if third-party contractors alter our work after completion.
  • Divy is not liable for natural wear and tear, misuse, or damages caused by unforeseen circumstances (flooding, structural settlement, electrical overloads, etc.).

Timelines

  • Project timelines will be communicated in advance and followed as per mutual agreement.
  • Delays caused by force majeure, vendor supply, or client-driven changes are not the responsibility of Divy.

Payments

  • Clients may choose to supply their own materials; however, Divy will not be responsible for quality or delays caused by client-supplied materials.
  • If Divy supplies materials, they will be sourced from trusted vendors.
  • Labour charges will be clearly specified in the quotation.

Cancellations & Refunds

  • Cancellations must be requested in writing/email before work starts.
  • If materials are already procured or work has begun, cancellation may not be possible.
  • Refunds (if applicable) will be processed within 15 working days, after deducting expenses incurred.
  • Cancellations requested via WhatsApp are accepted but must be confirmed via email for record-keeping.
  • Refund updates will also be shared on WhatsApp for convenience.

Site Responsibility

  • The client must provide water, electricity, and site access during the project.
  • Divy will take care to minimize disruption but is not responsible for incidental damage to items not removed/protected by the client.

Dispute Resolution

  • Any disputes will first be addressed through mutual discussion.
  • If unresolved, disputes will fall under the jurisdiction of Bangalore, Karnataka courts.

Warranty & Liability

  • Workmanship warranty will be provided for up to 12 months, depending on the type of service.
  • No warranty is applicable if third-party contractors alter our work after completion.
  • Divy is not liable for natural wear and tear, misuse, or damages caused by unforeseen circumstances (flooding, structural settlement, electrical overloads, etc.).

Disclaimer

  • Any designs, visuals, or price estimates shared on WhatsApp are for reference only and may differ from final execution.
  • Divy is not liable for miscommunication if messages are deleted, unsent, or lost due to WhatsApp technical issues.